Yes, contact us at contact@silknest.swiss.

Please review our Returns Policy and follow directions for starting a return for a purchase made on silknest.swiss.

Refunds for returns are generally processed within a month from the date the returning items are received. However, we do want to make this happen as fast as possible and will try our best to do so. Once processed, the funds may appear in your account within 2-5 business days depending on the bank. See our Returns Policy for more details.

For further assistance, please contact Customer Service, contact@silknest.swiss.

Orders are typically fulfilled within 2-3 business days for the main destinations and 3-14 business days for the remote destinations. Please notice that during certain celebration or holiday periods, delivery times may be longer than expected due to the high number of orders.

For more details please see our Shipping & Returns page.

For shipments outside of the European Union, Silk Nest is not responsible for any delays due to customs operations and checks, or to force majeure events beyond the control of Silk Nest.

For more details, please see our Shipping Policy.

Shipping cost depends on the weight of the items being purchased, the destination, and the shipping method. Please add all items you would like to purchase to the shopping bag, proceed to checkout, and enter the full shipping address to see the shipping cost.

Silk is widely regarded as a luxury textile due to its natural origin, exceptional softness, and unique structural properties that set it apart from most other fabrics. Unlike many synthetic or plant-based textiles, silk is a protein-based fibre produced by silkworms, resulting in a smooth, lightweight material with a naturally elegant drape and sheen.

From a health and comfort perspective, silk is often considered beneficial for skin and sleep comfort. Its tightly woven, smooth surface creates less friction compared to coarser fibres like cotton or synthetic blends, which may help reduce skin irritation and hair breakage. Silk is also naturally breathable and temperature-regulating, helping the body maintain comfort in both warm and cool conditions. In addition, silk has been shown in laboratory studies to have low allergenic potential, making it suitable for individuals with sensitive skin.

Several scientific and clinical publications support silk’s favourable properties: we recommend a read of the National Library of Medicine’s website, which has published several articles on the benefits of silk on the skin and hair (see https://pubmed.ncbi.nlm.nih.gov/?term=Silk).

Compared to other textiles, silk stands out for its combination of natural luxury, comfort, and skin-friendly properties, making it a preferred choice for those seeking both indulgence and everyday wellbeing.

Please contact our customer service as soon as possible. As we try to ship out all orders as quickly as possible, we may not be able to stop the order before fulfilment. In this case and once the order is received, please return the order per the Return Policy. Our customer service is available and happy to serve you during business hours.

We may accept exchanges only for the same item and in all cases with same price. Please refer to the Return Policy for further information.